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How To Fix Canon Error 801 | Instant Hacks


Canon printer users often report that they are facing a message “Canon error 801” while trying to print something directly from the email or from any online source. Mostly, this random problem is associated with the FTP server error. 

However, if the printer stops interacting with the SMTP server, then also it may result in this error. You may also face this error if you are trying to send a file to a destination where you don’t have the admin permission. 

If you are unaware of how to get rid of this error, then you need to go through this guide carefully. Here you will learn the simple hacks that can help you to solve this error in minutes.

3 Easy Hacks to Fix Canon Error 801

The Canon error 801 usually appears in 3 different variants.

  • 801 [FTP] Sending to an FTP server. 
  • 801 [SMB] Sending to a Shared folder. 
  • 801 [SMTP] Sending to e-mail server. 

Depending on the type of error and the underlying factors you need to proceed with the steps stated below. Here are some of the easiest ways to troubleshoot the Canon error code 801. 

Fix 1: Verify the Network Status

If you note “801 [SMTP] Sending to e-mail server”, then you need to verify the network status to get rid of this error. 

If you are using a wired connection and if the Ethernet cables went to wear and tear, then it may lead to this error. Hence, you need to check if the Ethernet cables are functional and connected properly. 

Otherwise, if you are using a wireless connection, then you can check the network strength. If the network drops frequently, then you can ask your Internet Service Provider to help you get a strong and stable connection. 

Fix 2: Check the SMTP Server Status

You can check if whether the SMTP server is working properly or not to eliminate “801 [SMTP] Sending to e-mail server”. Here are the steps you can perform to check the SMTP server status: 

  • First of all, bring up the Start menu and type “command prompt” in the search bar. Now, hit the Enter key to open the Command Prompt window. 
  • Afterward, type “telnet [SMTP_Email_Server] [Port Number]” in the command line and hit the Enter key to execute the command. 
  • Next, you need to check if it fails to connect the internet. Afterward, you can check if the server name is typed incorrectly. 
  • If you see that the connection status is showing active, then you can send a message to check if it is responding. 

Once you complete the verification process, you can exit from the SMTP session. Afterward, you can try to print something directly from the internet to check the error. Else, you can also check the email service to get rid of this error. 

Fix 3: Re-enable the SMB Client Protocol

You can also solve “Canon Error 801 [SMB] Sending to a Shared folder”  by re-enabling the SMB client protocol. To do this, you can have a look at the points provided below: 

  • First, open the Control Panel and navigate to the ‘Programs and Features’ section. 
  • Tap on the Turn Windows features to turn it On or Off from the pop-up window.
  • Afterward, expand the ’SMB 1.0/CIFS File Sharing’ category and choose the ‘SMB 1.0/CIFS’ option. 
  • At last, click on the OK button and then ‘Restart Now’ option to re-enable the SMB client protocol. 

After that, you can try to print something from online to check if the error code 801 is fixed. Further, you need to ensure that every time you type the correct password and user ID to avoid “Canon Error 801 [FTP] Sending to an FTP server”. 

Wrapping Up…

In this article, we have described 3 simple ways to troubleshoot Canon error 801. All the procedures are quite easy to implement. You can easily perform all the above hacks even if you lack a grip on the technical domain. 

We hope, after implementing the above ways in their appropriate order, it will help you to put an end to this error. Additionally, you can share your valuable feedback in the comment box given at the end of this post. 

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